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Our customers are the foundation of our existence as a leading and advanced nurseries corporation. We consider the direct and personal relations with the customer to be an important and core means for realizing our vision of leading the nurseries industry in Israel and around the world. We are committed to operating in the spirit of the Hishtil vision, toward providing our customers with the best service and the most advanced products, while maintaining the Company’s core values.
Integrity and Reliability
We conduct our operations while strictly maintaining values of integrity and reliability. Upholding our
commitments and avoiding promises that we cannot keep, are a basic tenet of our operations. We remember always that a worthwhile transaction is one made between two satisfied parties.
Customer Satisfaction
We conduct surveys and studies in order to determine customer needs and expectations, and see to meet the requirements. Any customer query will receive a preliminary response within 8 work hours and shall be handled as soon as possible.
We will continue to provide our customers with professional support and guidance in the field as part of our product and service offering.
Attention to Detail
We put an emphasis on continuous improvement of our products and the quality of service, while identifying problems, generating ongoing reports and updates, taking responsibility and reaching conclusions.
Excellence in the Field
We promise to act professionally and decisively toward finding the correct solutions to the needs and expectations of our customer. We will always try to avoid wasting time by constantly streamlining, shortening and simplifying processes.
Knowledge Preservation and Promotion
We will always be sure to provide the customer with the most accurate and reliable information relating to the product of interest.
We will continue to carry our active R&D programs, and to participate in professional conferences in order to enrich our knowledge.
We will conduct regional conferences; maintain ongoing professional and commercial ties with input suppliers in order to convey the required information to our customers.
Nurturing our Human Capital
We will constantly improve our personal capabilities toward directing our customer related activities to the improvement of our mutual results.
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Hishtil is a leading, international and innovative nurseries company that produces young plants to professional growers and local markets. Hishtil skillfully utilizes vegetable grafting technologies and develops the methods while continuously responding to growers needs including: smart use of expensive hybrid seeds, solutions to soil borne diseases, environment friendly agriculture, saving on growing inputs, uniform growth and yields, yield enhancement etc. Hishtil has positioned itself as a leader in the world of modern nurseries by developing unique technologies, production protocols and innovative production methods for sustainable, earth friendly nursery operation. Hishtil’s international operations include the establishment of a global nursery network, consulting and upgrading services for existing nurseries and sales of professional know-how to customers around the world. Hishtil complies with the strictest international standards of healthy and clean propagation material production: ISO 9001:2000, GlobalG.A.P. As certified by Agrior, Hishtil complies with the IFOAM, USDA and PPIS standards for the production of organic produce. Hishtil produces patio plants, bedding plants, flowering plants, ornamental herbs with essential oils, aromatic culinary herbs (Salvia, Basil, Mint, Rosemary, Thyme, Lavender), perennials (Penstemon, Gaura, Euphorbia, Sedum), Mediterranean plants, cut flowers, vegetables for home gardening and grafted vegetables. Hishtil also has a retail concepts program.
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